Write to us
Prefer email? hello@feedara.ai reaches the same place. Help with your account, a question before you buy, a report you think is wrong, our crawler, your data, or an idea: it all goes to one team, and nothing gets lost between departments, because there are none.
What to include
A reply that has to ask a question back is the slowest kind. These help us answer in one go:
- Your account or billing: write from the address you sign in with, or tell us what it is.
- A report you think is wrong, or want removed: the report’s link, and which finding. You can also use the form at the foot of any report. We correct or remove reports quickly and without argument.
- Our crawler: your domain, and roughly when you saw FeedaraBot. To stop it straight away, add two lines to your robots.txt; the crawler page shows them.
- Your data: say what you would like (a copy, a correction, or deletion), and write from the address it concerns. The privacy policy explains what we hold.
- Agencies and partnerships: how many stores you look after and what you would want Feedara to do for them. Or use the “Need more?” form, which asks for exactly that.
Answers you may not need to ask for
The help centre answers the questions we are asked most, the rubric explains every check behind a score, and the legal notice has the company’s registered details and postal address.
For anything else, use the form at the top of this page.